Thread

Thread Command

Overview

The /thread command creates a private thread for staff discussion related to a particular ticket. This helps staff coordinate internally without exposing internal conversation to the user.

Usage

/thread

Description

• Private Discussion: Generates a private staff thread inside the ticket channel (or associated category) for behind-the-scenes coordination. This private staff thread will remain private and is not included in the transcript generated when the ticket is closed.

• Improved Organization: Keeps user-facing channel clear of staff-only chatter while keeping all ticket-related info in one place.

When to Use It

• When staff need to discuss sensitive or behind-the-scenes information about an open ticket.

• If multiple staff members are collaborating on a complex issue.

Permissions

• Staff-only usage.

• Bot requires Manage Channels and Create Private Threads permissions in the channel where the thread is created.

Example

/thread

Creates a private thread where only staff can see and message.