# Configuring Button and Select Menu Settings This documentation is still a work in progress. We are constantly making improvements and will continue to add additional information. ## Accessing Option Configuration To configure a button or select menu option: 1. Navigate to your server's dashboard on the [Ticket King website](https://ticketking.xyz) 2. Go to the **Panels** section 3. Select the panel you want to edit 4. Click on the settings icon on any existing button (like "General Question") to edit it, or add a new button/option

## Configuration Tabs The button configuration interface has three main tabs:

### General Tab The General tab contains the core settings for your button/option:

**Ticket Questions** * **Purpose**: Set up questions that users must answer before creating a ticket * **Example**: Ask for issue description, account information, or priority level **Option Status** * **Toggle**: Control the visibility and availability of this option to users * **When Disabled**: The button/option will not appear or be clickable **Ticket Style** * **Create as Channel**: Standard ticket channel creation (default) * **Create as Thread**: Creates tickets as Discord threads instead of channels **Required Roles** * **Purpose**: Specify which roles users must have to use this ticket option ### Messages Tab The Messages tab allows you to customize all messages related to this ticket type:

#### **Custom Embed Content** * **Purpose**: Customize the embed message displayed when this ticket type is created * **Add Variable**: Insert dynamic variables like user mention, ticket number, etc. * **Character Limit**: 2048 characters **Custom Ticket Message** * **Purpose**: Customize the message displayed above the embed when this ticket is created * **Add Variable**: Use variables for dynamic content * **Character Limit**: 1024 characters **Custom Admin Thread Message** * **Purpose**: Customize the message sent in the private staff thread if one is opened for this ticket * **Add Variable**: Include relevant variables for staff context * **Character Limit**: 1024 characters ### Advanced Tab The Advanced tab provides additional configuration options:

**Support Roles** * **Purpose**: Assign specific roles that will manage this ticket type * **Usage**: Select roles that should have access to tickets created with this option * **Note**: These roles override the general ticket roles for this specific button **Ticket Name Format** * **Purpose**: Customize how ticket channels are named * **Default**: `ticket-{TICKET_NUMBER}` * **Variables**: Use placeholders like `{TICKET_NUMBER}`, `{USERNAME}`, `{BUTTON_NAME}` * **Example**: `billing-{TICKET_NUMBER}` or `{USERNAME}-support` **Custom Category** * **Purpose**: Select which Discord category tickets from this button will be created in * **Usage**: Choose from your server's existing categories * **Benefit**: Organize different ticket types into separate categories **Custom Pings** * **Toggle**: "Use ticket roles as ping roles" * **Purpose**: Control whether support roles are pinged when tickets are created * **Alternative**: Toggle off to select specific roles to ping **SteamID Integration** * **Purpose**: Require users to link their Steam account before creating tickets * **Toggle**: Enable/disable Steam linking requirement * **Use Case**: Gaming servers that need to verify Steam accounts