/claim

Claim Command

Overview

The /claim command marks the current open ticket as "claimed" by the staff member who executes the command. This indicates to other staff that someone is already handling the ticket.

Usage

/claim

Description

• Ticket Ownership: The claimer becomes the assigned staff member, helping avoid confusion or duplication of efforts.

• Notifications: Some setups may notify the user that a specific staff member has claimed their ticket.

When to Use It

• Right when you, as staff, begin working on a ticket so others know you’re handling it.

Permissions

• Typically requires staff status to claim a ticket.

• The bot itself needs Manage Channels permission to update ticket channel permissions or topics (if configured).

Example

/claim

Marks the ticket as claimed by your account.