Ticket King Documentation
  • Ticket King Documentation
  • Quick Start
    • Inviting Ticket King
    • Opening the Website Dashboard
    • Server Settings & Configuration
    • Quickstart Panel Setup
    • Detailed Panel Setup
    • Making Your First Ticket
  • Advanced Panel Customization [WIP]
    • Advanced Panel Creation [WIP]
    • Buttons and Select Menu Options
  • Bot Commands
    • /help
    • /close
    • /claim
    • /panel
    • /unclaim
    • /rename
    • /thread
    • /add
    • /remove
    • /vote
    • /redeem
    • /createticket
  • Troubleshooting & Issues
    • How to Contact Support
    • Bot is stuck on "thinking..."
  • Additional Resources
    • Terms of Service
    • Privacy Policy
    • Security Policy
    • Pricing Details
    • Data Processing Agreement
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On this page
  • Claim Command
  • Overview
  • Usage
  • Description
  • When to Use It
  • Permissions
  • Example

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  1. Bot Commands

/claim

Claim Command

Overview

The /claim command marks the current open ticket as "claimed" by the staff member who executes the command. This indicates to other staff that someone is already handling the ticket.

Usage

/claim

Description

  • Ticket Ownership: The claimer becomes the assigned staff member, helping avoid confusion or duplication of efforts.

  • Notifications: Some setups may notify the user that a specific staff member has claimed their ticket.

When to Use It

  • Right when you, as staff, begin working on a ticket so others know you’re handling it.

Permissions

  • Typically requires staff status to claim a ticket.

  • The bot itself needs Manage Channels permission to update ticket channel permissions or topics (if configured).

Example

/claim

Marks the ticket as claimed by your account.

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Last updated 4 months ago

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