Claim
Claim Command
Overview
The /claim command marks the current open ticket as "claimed" by the staff member who executes the command. This indicates to other staff that someone is already handling the ticket.
Usage
Description
Ticket Ownership: The claimer becomes the assigned staff member, helping avoid confusion or duplication of efforts.
Notifications: Some setups may notify the user that a specific staff member has claimed their ticket.
When to Use It
Right when you, as staff, begin working on a ticket so others know you’re handling it.
Permissions
Typically requires staff status to claim a ticket.
The bot itself needs
Manage Channelspermission to update ticket channel permissions or topics (if configured).
Example
Marks the ticket as claimed by your account.
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