/rename

Rename Command

Overview

The /rename command renames the current ticket channel to a new title, making it easier for staff and members to identify the ticket’s purpose at a glance.

Usage

/rename <new-name>

• new-name (required text): The new title for the ticket channel.

Description

• Channel Title Update: Changes the channel’s name to reflect the ticket subject or details.

• Improved Organization: Helpful for categorizing tickets, especially if a user initially opened the wrong ticket or you need to add clarification to the ticket.

When to Use It

• When the topic of the ticket changes or you need a clearer naming convention.

• After diagnosing the issue, you can rename it to reflect the actual request or problem (e.g., “billing-issue”).

Permissions

• Staff-only usage.

• The bot needs Manage Channels permission to rename the channel.

Example

/rename "billing-issue"

Renames the current ticket to “billing-issue.”