Making Your First Ticket

Creating your first support ticket.

Now that you have created your first panel, we will look at how you can create your first ticket.

Step-by-Step Guide

1. Click the Create Ticket Button

To create your first ticket, click or press on the Create Ticket button.

Create Ticket button on a panel.

2. Navigate to the Ticket Channel

After pressing Create Ticket, the bot will create your ticket and give you a successful response message as shown below. This message will contain a channel link to your ticket, and clicking this channel link will bring you directly to your ticket.

Successful ticket created message with the ticket channel link.

3. Using your New Ticket

After navigating to the ticket channel, you can now use ticket according to your server's needs.

Image of the ticket message in a new ticket.

4. Closing the Ticket

When a ticket is finished, there are several ways it can be closed. We will look at these options below.

A. Using the Close Command

The first method for closing a ticket is using the close command. You can use the close command by typing /close in the channel and selecting the close command next to Ticket King.

Selecting the /close command.

Once selected, you can press Enter or Return to send this command and close the ticket.

Using the /close command.

OPTIONAL:

Optionally, you can provide a reason for closing the ticket. This reason will be sent to your logs channel and to the user's DMs that opened the ticket. You can provide a reason by clicking on the reason option shown above.

Providing a reason for closing a ticket.

Once you have written your reason, you can press Enter or Return to send this command and close the ticket.

More information about the Close command can be found here:

/close

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B. Using the Close Button

Another option besides using the /close command is using the close button attached to the initial ticket message. Clicking this button will instantly close your ticket.

Close Ticket button on the initial ticket message.

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C. Manually Deleting the Ticket Channel (Not Recommended)

Although not recommended, a third option to close the ticket is by manually deleting the ticket channel.

Manually deleting the ticket channel.

Manually deleting a ticket channel on Discord will prevent Ticket King from generating a transcript. As a result, all messages within the ticket will be permanently lost.