Making Your First Ticket
Creating your first support ticket.
Last updated
Creating your first support ticket.
Last updated
Now that you have created your first panel, we will look at how you can create your first ticket.
To create your first ticket, click or press on the Create Ticket button.
After pressing Create Ticket, the bot will create your ticket and give you a successful response message as shown below. This message will contain a channel link to your ticket, and clicking this channel link will bring you directly to your ticket.
After navigating to the ticket channel, you can now use ticket according to your server's needs.
When a ticket is finished, there are several ways it can be closed. We will look at these options below.
The first method for closing a ticket is using the close command. You can use the close command by typing /close in the channel and selecting the close command next to Ticket King.
Once selected, you can press Enter or Return to send this command and close the ticket.
OPTIONAL:
Optionally, you can provide a reason for closing the ticket. This reason will be sent to your logs channel and to the user's DMs that opened the ticket. You can provide a reason by clicking on the reason option shown above.
Once you have written your reason, you can press Enter or Return to send this command and close the ticket.
Another option besides using the /close command is using the close button attached to the initial ticket message. Clicking this button will instantly close your ticket.
Although not recommended, a third option to close the ticket is by manually deleting the ticket channel.
Manually deleting a ticket channel on Discord will prevent Ticket King from generating a transcript. As a result, all messages within the ticket will be permanently lost.
