Detailed Panel Setup

Tutorial on how to create a personalized ticket support panel.

Step 1 — Create New Panel

As shown below, to start creating your own detailed ticket support panel, navigate to the panels section on your web dashboard and click Create New Panel or New Panel to begin the process.

Server Dashboard — Panels Section

Step 2 — Choosing Ticket Style

The first step in creating the panel is to decide which ticket style you wish to use.

1. Text Channel style is the standard style, and most servers use this for their tickets. This means that each ticket will be created as it's own text channel.

2. Thread Channel style is a new style that will create threads for each ticket from the ticket panel channel. This is best if your server is reaching the channel limit and cannot afford to create a text channel for each ticket. (useful if you’re near the 500-channel limit)

Panel Creator — Ticket Style Selection

Step 3 — Filling in Panel Text

Give the panel an eye-catching Title and a short Description telling members when they should open a ticket.

Panel Creator — Embed Setup

Step 4 — Setting Up Embed Color

In the embed menu, click on embed color to set a custom color for your panel.

Panel Creator — Embed Color

Step 5 — Selecting Embed Color

Pick any color or paste a custom hex code to match your server’s branding. The panel preview will update live as you make your changes.

Panel Creator — Setting Embed Color

Step 6 — Adding Panel Options

Click the + Button Row option, this will add a new button to your panel that users can select.

Panel Creator — Adding Ticket Options

Step 7 — Setting Up Panel Button

Customize the main Create Ticket button:

• Label – what the button says, i.e. "Contact Staff" (keep it short).

• Style – color (Click the colored circle icon to the left to select different button colors).

• Emoji – optional emoji that will be placed in the button.

Panel Creator — Setting Up Ticket Button

Step 8 — Panel Channel Selection

Choose the Discord channel where the panel message will be posted. You need Send Messages and Embed Links permissions there for Ticket King or else the channel will show up as Missing Permission.

Panel Creator — Send Channel

Step 9 — Choosing Panel Channel

Confirm the channel in the drop-down.

Panel Creator — Send Channel Selection

Step 10 — Sending Panel

Review the display panel on the right, then click Send Panel. Ticket King pushes the embed and buttons straight to the selected channel.

Panel Creator — Sending Panel to Discord

Step 11 — Panel Send Confirmation

A green success message in the top-right if the panel was successfully created.

Panel Creator — Panel Successfully Sent

Step 12 — Panel Section List

Back on the dashboard, your new panel appears in the Panels list. From here you can Edit, Move, Resend, Delete, and other actions.

Server Dashboard — Panel List with New Panel

Next Steps

Now that you have created your first panel, we will move on to testing your panel by creating your first ticket.