Add

Add Command

Overview

The /add command grants a specified user or role access to the current ticket channel.

Usage

/add [user:@user] [role:@role]

• user (optional user mention): The specific user you want to add.

• role (optional role mention): The role you want to add.

(You must choose either a user or a role—Or you may also provide both at the same time)

Description

• Grant Access: Dynamically adds new participants (users or roles) to a ticket conversation.

• Fine-Grained Control: Ideal if you need an additional staff member or specialized role’s input on the ticket.

• Only Pings Users: The bot will ping the user that has been added to the ticket. Roles added to the ticket WILL NOT be pinged.

When to Use It

• Whenever you need to bring an external user or specialized staff role into the conversation.

• If the conversation requires escalation to a different department or team.

Permissions

• Usually staff or the original ticket creator can use it (depending on your server’s config).

• Bot needs Manage Channels to adjust channel permissions.

Examples

/add user @JohnDoe

Allows John Doe to view and participate in the ticket channel.

/add role @SeniorSupport

Grants the “SeniorSupport” role access to the ticket.