/createticket
CreateTicket Command
Overview
The /createticket command allows you to create a new support ticket (channel) on behalf of a specified user, optionally specifying a type and a reason for clarity.
Usage
user (required user mention): The user for whom you’re creating the ticket.
type (optional text): A label or category for the ticket.
reason (optional text): A short explanation of why you’re creating this ticket.
Description
User-Focused: Lets staff create a ticket directly for a user, helpful if the user doesn’t know how or can’t create one themselves.
Categorization: Adding a type or reason helps organize tickets (e.g., “billing,” “technical,” etc.).
When to Use It
If a user is not sure how to open a ticket themselves.
When staff need a dedicated channel to address a user’s concern and want to initiate the conversation.
Permissions
Typically requires staff permissions (to represent that staff can open tickets for users).
The bot needs
Manage Channelsto create new channels.
Examples
Creates a new ticket channel for John Doe without any type or reason specified.
Opens a ticket labeled “billing” and logs the reason for clarity.
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