/createticket

CreateTicket Command

Overview

The /createticket command allows you to create a new support ticket (channel) on behalf of a specified user, optionally specifying a type and a reason for clarity.

Usage

/createticket <user:@user> [type] [reason]

• user (required user mention): The user for whom you’re creating the ticket.

• type (optional text): A label or category for the ticket.

• reason (optional text): A short explanation of why you’re creating this ticket.

Description

• User-Focused: Lets staff create a ticket directly for a user, helpful if the user doesn’t know how or can’t create one themselves.

• Categorization: Adding a type or reason helps organize tickets (e.g., “billing,” “technical,” etc.).

When to Use It

• If a user is not sure how to open a ticket themselves.

• When staff need a dedicated channel to address a user’s concern and want to initiate the conversation.

Permissions

• Typically requires staff permissions (to represent that staff can open tickets for users).

• The bot needs Manage Channels to create new channels.

Examples

/createticket user:@JohnDoe

Creates a new ticket channel for John Doe without any type or reason specified.

/createticket user:@JohnDoe type:"billing" reason:"User requested billing support"

Opens a ticket labeled “billing” and logs the reason for clarity.