Server Settings & Configuration

Configuring important settings in your server's web dashboard.

Step 1 — Configuring Ticket Log Channels

The first step is to configure Opened & Closed Ticket Log Channels. These log channels will be used to log when tickets have been opened and closed. Transcripts will be automatically generated and sent to your Closed Tickets Log Channel if you have it set up.

Server Dashboard Settings — Ticket Opened & Closed Log Channels

Step 2 — Configuring Server Language

Next, we will configure your server's language. Ticket King has been translated into several languages. You can select a different language and all bot messages will be automatically translated.

Server Dashboard Settings — Server Language

Step 3 — Staff Team Roles

Next, we will configure staff roles for your tickets. The Main Ticket Roles (Staff Team Roles) are ticket staff roles that will be able to access, manage, and close all tickets in your server.

Server Dashboard Settings — Staff Team Roles (Main Ticket Roles)

Enabling the Ping Ticket Roles setting in the Ticket Style and Claiming Settings subsection will ping all of your staff team roles when a ticket is created so that your staff can be notified.

Step 4 — Main Ticket Categories

If you would like to organize your tickets in categories in your server, you can configure categories in the Main Ticket Categories dropdown.

Server Dashboard Settings — Main Ticket Categories

Note that configuring categories in the Main Ticket Categories section will send all tickets to these categories.

Next Steps

There are many other settings in the Settings dashboard, however, they are not essential when setting up Ticket King for the first time. You can explore the remaining settings in your server dashboard.

Next, we will move on to creating your first ticket support panel.