Configuring Custom Support Roles

Define which roles count as “support” for this specific ticket button or select-menu option. These roles can view/manage tickets created from this exact option. They do not gain access to tickets from other buttons/menus unless configured there as well.

Step 1 — Open the option’s settings

Refer to the Configuring Button and Select Menu Settings page on how to access option settings.

Configuring Button and Select Menu Settings

Step 2 — Go to the Advanced tab

In the editor with tabs General | Messages | Advanced, open Advanced.

Step 3 — Select “Support Roles”

Under Advanced, find Support Roles. Use the dropdown to select one or more roles (e.g., Support, Moderator, Admin) that should have access to tickets created via this option.

After Selecting "Admin" for example:

Step 4 — Save

Ensure you nagivate "Back to Panel" and click Update panel to save your settings.