# Configuring Custom Support Roles

Define which roles count as “support” for this specific ticket button or select-menu option. These roles can view/manage tickets created from this exact option. They do not gain access to tickets from other buttons/menus unless configured there as well.

## Step 1 — Open the option’s settings

Refer to the **Configuring Button and Select Menu Settings** page on how to access option settings.

{% content-ref url="/pages/4rgsAAfBOGKiKZ47Dusc" %}
[Configuring Button and Select Menu Settings](/advanced-panel-customization/configuring-button-and-select-menu-settings.md)
{% endcontent-ref %}

## Step 2 — Go to the Advanced tab

In the editor with tabs **General | Messages | Advanced**, open **Advanced**.

<figure><img src="/files/qfm9tO8UByJFkATyljfi" alt=""><figcaption></figcaption></figure>

## Step 3 — Select “Support Roles”

Under **Advanced**, find **Support Roles**. Use the dropdown to select one or more roles (e.g., `Support`, `Moderator`, `Admin`) that should have access to tickets created via this option.

<figure><img src="/files/LICYrfvfxk1RuU9YltAM" alt=""><figcaption></figcaption></figure>

After Selecting "**Admin"** for example:

<figure><img src="/files/jDxfc3jOwyMyDYtllslq" alt=""><figcaption></figcaption></figure>

## Step 4 — Save

Ensure you nagivate "Back to Panel" and click Update panel to save your settings.

<figure><img src="/files/mV6Jzq0rQJ06613j688J" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/23ApBG66rJXa2kRG8h9q" alt=""><figcaption></figcaption></figure>


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